To expedite the process for resetting passwords if the online password reset doesn’t work. Issue could be due to lost password, user change on account, security question issue or new account access issues.


Before reaching out to our customer service team have you tried the following?

  • Select “Trade Account Login”
  • Near the RED Log in Box will be “Forgot Username” / “Forgot Password”
    1. Forgot Username
      • Enter your Account Number
      • Enter your Cell Phone Number
      • Click on RED Box “Forgot Username”
      • An email will be sent to the email on file with your account
      • Follow prompts to login
    2. Forgot Password
      • Enter in the email address on the account
      • Click on RED Box “Reset Password”
      • Answer Security Question
      • Submit
      • A temporary Password will be sent to the email on file which will only be usable for 60 minutes after request.

 

If you are still having issues, please reach out to our customer service team. We will need the following information in order to reset your password: 

  • Your Name
  • Company Name on account
  • Email address used on the account needing reset
    • If your email is not on the account, please give the following:
      • Company address on file.
      • Amount of last payment made.
      • Once known, your email can be added to account profile.

 

  • Your City Electric Supply 11-digit account number
    • If you do not currently have a CES Account #, please contact us directly for further instructions.


Once we have this information, we can then send a temporary password to the email on the account needing reset. Attempt to login with the temp password and when prompted to, create a NEW password.